Ephox Annual Upgrade & Support (AUS) services are subscriptions that entitle customers to receive technical support in addition to all major and minor software upgrades.
Gold Upgrade & Support Service
Gold Service provides access to:
- Free upgrades: all major and minor releases
- Business hour coverage: access to Ephox technical support engineers via web, phone and forums during normal business hours from your closest Ephox location ("Gold Service Hours").
Response times within Gold Service Hours are:
| Problem Category | Response Time | Workaround Time |
| Level 1 | 4 hours | 24 hours |
| Level 2 | 8 hours | 36 hours |
| Level 3 | 24 hours | 48 hours |
Professional Services
Additional services can be provided by Ephox or our partners:
- One-on-one appointments: individually tailored training sessions with our technical specialists
- Installation & customization: we know the API so you don't have to
- Extensions & plugins: custom functionality developed by our engineers.
Contact us for an estimate.
Pricing
Visit EditLive! pricing for information for standalone EditLive! licenses. Support costs for EditLive! integrations can vary and are available in the integrations catalog.
20% Discount
Customers can save 20% and lock in rates by pre-purchasing three years of support and maintenance. Contact us for more information.
